Pensions & Insurance Authority

The regulator of the pensions and insurance industry in Zambia, protecting your financial future with trust and integrity.

Regulation & Supervision Consumer Information

Regulation & Supervision

We regulate and supervise pension and insurance service providers using a risk-based approach that focuses on identifying, assessing, and mitigating risks.

Risk-Based Approach

Our regulatory framework focuses on identifying and mitigating risks that may threaten the safety and integrity of the pensions and insurance sector.

Compliance & Enforcement

We formulate and enforce laws, regulations, and guidelines to ensure compliance and safeguard policyholders and pension scheme members.

Consumer Protection

Protecting the interests of pension scheme members and insurance policyholders through structured and transparent processes.

Complaints Procedure

The Pensions and Insurance Authority is committed to protecting your rights and interests. Our complaints handling procedure provides a structured, fair, and transparent process.

Lodge with Service Provider

First, lodge your complaint with the relevant service provider through their internal mechanism.

Escalate to PIA

If unresolved, escalate to PIA for intervention within the prescribed timeframe.

Resolution

PIA promotes accountability and confidence through fair resolution processes.

Learn More About Consumer Protection

PIA Unveils New Logo

The Pensions and Insurance Authority unveiled its new logo on 28th November 2025, featuring a stylised baobab tree representing strength, longevity, and resilience.

Symbolism

Baobab Tree: Strength, longevity, resilience
Blue Color: Trust, dependability, strength
Orange Color: Creativity, friendliness

Industry Overview

Key statistics and performance indicators for the Zambian pensions and insurance sector.